Remedial massage may help manage muscular tension, postural tightness, reduced mobility, general soft-tissue discomfort, support local circulation and recovery from everyday physical stress. It is commonly sought for neck and shoulder tension, lower-back tightness, muscle soreness, and movement restriction.

Your initial appointment begins with a discussion about your health history, current concerns, and what you would like help with. Where appropriate, this is followed by a postural or movement assessment and targeted hands-on treatment.

Treatment is tailored to your presentation, comfort, and goals, and may include remedial massage, soft-tissue work, mobility-focused techniques, or gentle stretching. You are welcome to ask questions at any time, and pressure and techniques can be adjusted throughout your session following safe treatment progression. You may also be given simple practical advice or exercises to support your movement and recovery between appointments.

Appropriate draping is used throughout treatment, and only the area being treated is uncovered.

Appointments can be booked online using the Book Online button on this website. New clients should select the 60-minute Initial Consultation + Remedial Massage appointment. If you are unsure which session to choose or have a question before booking, please get in touch.

RemedNQ is registered to provide eligible remedial massage services for private health fund claims. Private health rebates may be available, depending on your fund and level of cover.

For your convenience, RemedNQ has a Tyro HealthPoint claiming terminal, allowing eligible claims to be processed on the spot at the time of payment. You simply pay any remaining gap amount.

Please check your individual level of cover, annual limits, and eligibility with your health fund before your appointment.

In some situations, treatment may need to be modified, postponed, or may not be appropriate on the day. Please let RemedNQ know when booking, or contact the clinic before your appointment, if you have a recent injury, fever, infection, unexplained swelling, recent surgery, a contagious skin condition, or another health concern that could affect treatment safety.

For example, if you have varicose veins, direct deep-pressure work over the affected area will be avoided and treatment may be adapted accordingly. Your safety, comfort, and appropriate care are RemedNQ’s primary priorities.

If you are unsure whether remedial massage is suitable for you, please contact RemedNQ or seek advice from your GP before booking.

RemedNQ Privacy Policy Last updated: 4 October 2026

RemedNQ respects your privacy. This policy explains how we collect, use, store and disclose personal information when you contact us, book an appointment, or receive remedial massage therapy at our clinic in Ayr, Queensland.

1. What information we collect

We collect personal information that is necessary to provide safe and effective care and to run our clinic. This may include:

• Name, contact details (phone, email, address), date of birth and preferred contact method.

• Health history, current symptoms, medications, injuries, and other information relevant to treatment.

• Appointment details, payment information and billing records.

• Any other information you choose to provide when you contact us or complete our online forms.

We collect this information directly from you wherever possible, in person, by phone, email, via our website contact form, or through our online booking system.

2. Why we collect, hold, use and disclose your information

We collect and use your personal information primarily to:

• Assess your condition, plan and provide remedial massage treatment, and communicate about your care.

• Manage appointments, reminders, billing and payments.

• Respond to enquiries and provide information about our services.

• Meet our legal and professional obligations, including record‑keeping and privacy requirements.

We do not use or disclose your personal information for unrelated purposes without your consent, unless required or authorised by law.

3. How we store and secure your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

• Electronic client records, including bookings, treatment notes and uploaded documents, are stored in our practice management software, Better Clinics. Data and attachments are hosted in Australia using secure cloud infrastructure.

• Completed paper intake and consent forms are stored securely at the clinic in a locked filing cabinet and are accessible only to authorised staff.

• Email communications and website contact form submissions are handled by our email and website providers. Form submissions are emailed directly to us and are not stored as submissions by our website provider.

• Payment information is processed through our EFTPOS terminal and/or online payment provider in accordance with their security standards. We do not store full card details.

No electronic transmission or storage method is completely secure, but we use industry‑standard tools and limit access to client information to those who need it for treatment and clinic operations.

4. Disclosure of your information

We may disclose your personal information to:

• You, or your authorised representative (for example, another treating health professional, with your consent).

• Our service providers who help us run the clinic, such as our practice management software provider, payment processors, email and website hosts, and IT support.

• Other parties where required or authorised by law (for example, in response to a court order or subpoena), or where necessary to prevent or lessen a serious threat to life or health.

Our service providers are contractually required to handle your information in accordance with applicable privacy laws and only for the purposes we specify.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia as part of their normal operations.

• Our practice management software, Better Clinics, hosts client data and attachments in Australia. Better Clinics has confirmed that its overseas suppliers (including technical support staff) do not have access to identifiable client information within our clinic’s account.

• Our payment provider, website host, email provider and other services may use infrastructure or support arrangements that involve overseas handling. These providers’ own privacy policies govern how they manage information.

We take reasonable steps to ensure that any overseas handling of your personal information by our providers complies with Australian privacy requirements.

6. Access to and correction of your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact us using the details below to make an access or correction request. We will respond within a reasonable time and may ask you to verify your identity before providing access. There is no fee for making a request, but we may charge a reasonable fee for providing copies of records where permitted by law.

7. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will be available on our website at remednq.com.au.

9. Contact details

For privacy enquiries, access requests, corrections or complaints, please contact:

RemedNQ Email: info@remednq.com.au Website: remednq.com.au Clinic address: Ground Level 22 Queen Street, Ayr QLD 4807.